The challenge
Like a lot of practices, this busy dental practice was running on reactive maintenance — calling an engineer only once something had already broken. Breakdown-only cover is stressful and unpredictable: a failed compressor or suction pump can take every surgery offline at the same time, and it's easy to fall behind on the equipment servicing and compliance testing a CQC inspection expects.
They wanted to stop firefighting — predictable costs, planned servicing carried out properly, and their compliance obligations handled for them by one team.
What the service plan covers
Every service plan is tailored to the practice — built around your own equipment and the level of cover you want, rather than a one-size-fits-all package. A typical plan includes:
- A full annual service of your equipment, carried out using the correct manufacturer service kits
- Tailored to your needs — you choose the level of cover, wrapped into one predictable monthly cost
- Call-outs available as an optional extra, rather than included as standard
- Compliance testing handled — pressure vessel inspection and the critical examination of X-ray equipment, with autoclave validation coming soon
- Proactive, planned replacement of wear parts before they fail — like suction pump pipework, which perishes over time — so a fault is fixed on a planned visit instead of as an emergency
- Routine performance checks — suction flow-rate testing, filter and separator cleaning, and servicing across chairs, compressor and suction
That preventive angle is where a service plan really earns its keep. Parts like suction pipework don't fail on a convenient schedule — they perish gradually and then let go at the worst possible moment. Replacing them on a planned visit means the fault never happens and the surgery never goes down.
The result
One predictable monthly cost instead of surprise bills, far fewer unexpected breakdowns, and compliance kept in order all year round — with one accountable point of contact for everything equipment-related. Because the servicing is planned and preventive, most problems are caught and fixed before they ever cause downtime.
“Fantastic service. Keilan attended on time, quickly sorted out the issues and did a great service. Everything is running great now, very knowledgeable and happy to help. Will be taking out a service plan.”
