The challenge
For a busy dental practice, suction isn't optional — without aspiration you can't treat patients safely, so a suction failure can bring the whole place to a standstill.
Paul Jones runs a large six-surgery dental practice in Wales. Late one evening his suction failed, with a full list of patients booked in across all six surgeries the very next morning. A lost day at that scale means dozens of cancelled appointments, frustrated patients and lost revenue — he needed it fixed fast.
What we did
- Picked up Paul's message the night before and responded straight away
- Identified the fault and sourced a replacement Cattani Turbo Smart suction pump
- Delivered and installed the new pump the very next day
- Tested the suction across the practice and confirmed full performance before leaving
This is what emergency cover should actually look like: reachable outside normal hours, and able to source and fit the right replacement fast — so an evening breakdown doesn't turn into a lost day of patients.
The result
From an evening message to a working install inside 24 hours. The practice opened the next day with full suction across all six surgeries — no cancelled lists, no lost day. Paul was kind enough to leave us a five-star review afterwards.
“Excellent service. Called and ordered a replacement two-surgery suction motor and it was delivered and installed within 24 hours. I can't fault Keilan and his team. Top quality and excellent customer service.”
